We respect your privacy and are committed to protecting your personal data. This privacy statement will tell you how we protect your personal data and inform you of your privacy rights and how the law protects you.

Personal Data We Collect

Personal data is any information that can identify you, excluding data that has been anonymized. We may collect, use, store and transfer the following types of personal data:

• Identity Data: includes your first name, last name, username, marital status, title, date of birth and gender.

• Contact Data: includes billing address, delivery address, email address and telephone number.

• Financial Data: includes bank account information and payment card details.

• Transaction Data: includes details of payments you make to us and information about products and services you purchase.

• Technical Data: includes internet protocol (IP) address, login data, browser type and version, time zone setting, geolocation, browser plug-in types and versions, operating system and platform, and information about the device you use to access our website.

• Profile Data: includes your username and password, purchase or order history, interests, preferences, feedback and survey responses.

• Usage Data: Information about how you use our website, products and services.

• Marketing and Communications Data: Your preferences for marketing from us and third parties and communications preferences.

We may also collect, use and share Aggregate Data, such as statistical or demographic data. This Aggregate Data may be derived from your Personal Data but is not considered Personal Data because it does not directly or indirectly identify you. For example, we may aggregate your Usage Data to calculate the percentage of users who access a particular website feature. If we combine Aggregate Data with your Personal Data so that it can identify you, it will be considered Personal Data and processed in accordance with this Privacy Statement.

We do not collect any Special Categories of Personal Data, including data about race, ethnicity, religious beliefs, sex life, sexual orientation, political opinions, trade union membership, health or genetic data. We also do not collect any information about criminal convictions and offences.

If You Fail to Provide Personal Data

In some cases, we may need to collect Personal Data by law or in accordance with a contract with you. If you fail to provide the required data, we may not be able to perform our contract with you (for example, to provide goods or services). In this case, we will notify you promptly and may need to cancel the transaction with you.

How We Collect Data

We collect your personal data in a variety of ways, including:

Direct interactions: You may provide us with personal data by filling in forms, by post, phone, email or otherwise. This includes information you provide when you:

• use our products or services;

• create an account on our website;

• subscribe to our services;

• request to receive marketing information;

• enter a competition, promotion or survey;

• provide feedback or review our services and products.

Automated technologies: We may automatically collect technical data about your equipment, browsing actions and patterns when you interact with our website. We collect this data by using cookies, server logs and other similar technologies.

Third parties or publicly available sources: We may obtain your personal data from various third parties and public sources, including:

• Contact, financial and transaction data from providers of technical, payment and delivery services;

• Identity and contact data from data brokers or aggregators;

• Identity and contact data from publicly available sources such as Companies House and the Electoral Register.

How We Use Your Personal Information

We only use your personal data where permitted by law. The main purposes are:

• Fulfilling a contract with you;
• Ensuring that our legitimate interests (or those of a third party) are protected and that your rights are not overridden;
• Complying with legal or regulatory obligations;
• Providing the information, products and services you request;
• Administering our website or app, including for troubleshooting, data analysis, testing, research, statistical and survey purposes;
• Creating a single customer account and identity for you;
• Sending you emails about transactions you attempted to purchase and helping you complete your purchase (these emails are sent to all users who abandon their shopping carts, whether registered or not).

You may share personal data when you submit user-generated content on our website, such as through referral programs, product reviews, order reviews and blogs. Please note that information you post on our website becomes public information and can be viewed by other users and the public. Therefore, we recommend that you consider carefully when disclosing personal data or other information.

We do not generally rely on consent as a legal basis for processing your personal data, except in relation to sending you direct marketing communications from third parties by email or text message. You have the right to withdraw your consent to marketing communications at any time by contacting us.

Third Party Disclosure

We do not sell, trade or otherwise transfer your personal information to third parties without your consent, except as required by law or to fulfill your order (e.g., sharing your shipping information with our courier partners).

User Content

Any comments, posts, feedback, questions, answers, notes, messages, images, videos, audio, materials, ideas, suggestions or other communications you submit on taineo.com are not private or proprietary. By submitting User Content on taineo.com, you grant Taineo an irrevocable, worldwide, perpetual right and license to use, copy, modify, display, archive, store, distribute, reproduce and create derivative works based on such User Content in any form, media, software or technology now known or later developed.

Cookies

Like many other websites, Taineo uses “cookies” to provide a better customer experience. Cookies are alphanumeric identification elements that we transfer to your computer’s hard drive through your web browser. They enable our systems to recognize your browser and provide you with value-added services, such as saving the contents of your shopping basket and providing a more personalized shopping experience.

When you accept cookies, we collect information specific to your computer, including the IP address, the date and time your computer accessed the website, which parts of our website were viewed, and whether the requested web page was successfully rendered. This information is anonymous; it represents the computer, not the individual.

You can delete or block this information by changing your computer settings (see your help screen or manual). If you delete or block this information, you may not be able to use certain features of this website.

Do Not Track

Please note that we do not alter our website’s data collection and use practices when we see a “Do Not Track” signal from your browser.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where required by law.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We are required by law to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for at least six years after they cease to be customers for tax purposes.

In some cases, you can ask us to delete your data and in some cases we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Your Legal Rights

In some cases, you have rights under data protection law in relation to your personal data. These are as follows (details below):

• Request access to your personal data.

• Request correction of your personal data.

• Request deletion of your personal data.

• Object to processing of your personal data.

• Request restriction of processing of your personal data.

• Request portability of your personal data.

• Right to withdraw consent.

If you wish to exercise any of the rights listed above, please contact us.

Personal Information of Minors

We take this very seriously.

We do not and will not intentionally allow any minor under the age of 18 to provide us with any personally identifiable information. Users of this website or other services will be deemed to have full control over their products and user accounts and must ensure that any minor under the age of 18 does not use our services in any way to provide any minor’s personal information to us or any third party. If we discover that we have collected personal information from a minor under the age of 18, we will delete that information as soon as possible. If you believe that we may have collected, used or disclosed personal information from a minor under the age of 18, please contact us by email at [email protected].

Changes

We may update this privacy policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. You should visit our website regularly to ensure that you are aware of our latest privacy policy.

Contact Us

For more information about our privacy practices, if you have any questions, or if you want to make a complaint, please contact us by email at [email protected].

Company Name: Zhaowen Limited
Address: Flat B01, 2/F, Kin Tak Fung Industrial Building, 174 Wai Yip Street, Kwun Tong, Hong Kong