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Shipping Policy
Shipping Destinations
We ship to most countries worldwide, if you are concerned that we may have trouble delivering to your location, please contact us at [email protected] and we will do our best to help you.
Introduction & Our Commitment to You
We believe that the joy of acquiring a new product should never be diminished by the complexities or costs of delivery. Our fulfillment process is a core component of our customer experience, and we are dedicated to making it as seamless, transparent, and rewarding as possible. This Shipping Policy outlines our practices, promises, and procedures to ensure you are fully informed from the moment you click “place order” to the exciting moment your package arrives at your doorstep. Our ultimate aim is to exceed your expectations, building trust and ensuring your complete satisfaction throughout the entire post-purchase journey.
Our Free Shipping Promise: No Minimums, No Barriers
In our commitment to providing exceptional value and unparalleled convenience, we are proud to offer a completely free standard shipping service on every single order, with no minimum purchase requirement whatsoever.
We have consciously eliminated the traditional barriers often associated with online shopping. Whether you are purchasing a single small item or a large collection of products, you will never be asked to pay for standard shipping. We absorb these costs because we believe in the value of our products and the importance of a hassle-free shopping experience. This initiative is designed to provide genuine savings and transparency, allowing you to shop with confidence and freedom, knowing that the price you see at checkout is the final price you pay, with no hidden shipping fees added at the last minute.
Order Processing & Handling Time
An order’s journey begins the moment it is placed. Our state-of-the-art distribution centers operate with precision and efficiency.
Order Confirmation: Immediately after placing your order, you will receive an automated email confirmation detailing your order number, the items purchased, and the total amount. Please review this carefully and contact us immediately if you notice any discrepancies.
Processing Time: All orders are processed within 1-2 business days (Monday through Friday, excluding public holidays). During this period, our dedicated warehouse team carefully picks, packs, and quality-checks your items to ensure they are in perfect condition before being handed over to our shipping partners.
Potential Delays: Please note that order processing may occasionally be extended during major sale events, promotional periods, or due to unforeseen circumstances such as extreme weather. We will always proactively communicate any significant delays that affect your order’s timeline.
Track Your Order
After all orders are shipped, we will provide you with a unique tracking number and send it to your registered email address via email. You can click on the tracking link in the email to learn about the shipping progress and latest status of your package in real time.
Missed Delivery or Lost Package
If your package is delayed or lost:
• Please check the tracking link first.
• Contact the courier with your tracking number.
• If it is still not resolved, please contact us at [email protected] and we will help you.
Missed delivery:
If the package is returned or stored at the courier point due to no one signing for it, please collect it in time according to the courier company’s notification. If you need to re-deliver, additional fees may be incurred.
Incorrect Address
Please Be Sure to Check the Address Before Placing an Order
Please carefully check and confirm all delivery address information (including recipient name, company name, floor, house number, contact number, etc.) before submitting the order. The buyer will be responsible for the additional shipping costs and related responsibilities caused by the return, delay or loss of the package due to incomplete or incorrect address.
Order Confirmation and Correction
After each order is submitted, you will receive an email confirmation with the shipping information. If you find that the address is incorrect, please contact us immediately at [email protected] before the order is shipped, and indicate “Wrong Address” in the subject of the email and provide the correct delivery information. We will do our best to assist in the correction, but we cannot guarantee that the correction will be successful.
Processing of Shipped Orders
If the order has been shipped, the address cannot be changed, and we cannot be held responsible or refund for lost, returned or stolen packages due to incorrect addresses. Please make sure that the address is correct.
Customs, Duties and Taxes
Depending on the country you are shipping to, your order may be subject to import duties, VAT or other related taxes at local customs. All such charges are the responsibility of the buyer, the specific amount is determined by the local customs department, and Taineo cannot estimate in advance or include in the product price and shipping costs.
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