Shopping on Taineo is a secure, fast, and convenient experience. We offer a range of payment methods, each designed to be completely safe and user-friendly. When you shop at Taineo, you can be assured that your privacy and online security are our top priorities.

ACCEPTED METHODS OF PAYMENT

Customers who buy from our online store at www.taineo.com can pay for purchases using most major credit or debit cards, including Visa、Mastercard.

Your payment will be completed when you place your order.

Your credit card details will be encrypted for security purposes. In order to ensure maximum security on your account, you will never be asked for your username, password or credit card details via emails, pop-ups, or for any purpose other than registering or placing an order on www.taineo.com.

RESTRICTIONS

• Name on card used MUST match the billing address name.

• Only one card can be used for an order. Order payment can not be split.

MY CREDIT/DEBIT CARD WAS DECLINED WHILE TRYING TO ORDER ONLINE, WHAT WILL I DO?

If your credit or debit card transaction was declined during your transaction on the www.taineo.com website, please try ordering again using another card. For details on why your card was refused, please contact your card provider. If your card provider confirms that your card should not decline and you have persistent issues, please contact our local service team for assistance.

SECURE ONLINE SHOPPING

Taineo uses a variety of multi-level security systems and processes to control access to our systems and the data that we retain. Our hosting server is continually monitored for vulnerabilities and unauthorized access attempts into our internal systems.

We take reasonable precautions to ensure our security procedures are adequate for the protection of our computer systems and data, but this does not eliminate the possibility that our security will be breached. If a security breach poses a risk to our customers, Taineo will post a security alert notice on our website to inform customers on how to protect themselves from fraudulent and other harmful activity that may occur as a result of unauthorized access.

IN ORDER TO ENSURE THE SECURITY OF YOUR ACCOUNT, WE ASK THAT YOU CARRY OUT THE FOLLOWING ACTIONS:

• Please keep your login and password details in a safe place and do not share it with anyone.

• Always sign out from your account and close your browser window when you have finished your visit to our Site. This ensures that others cannot access your account, which is especially important if you are sharing a computer with someone else or are using a computer in a public place.

• You are responsible for maintaining the confidentiality of your account password, and you are responsible for any access to or use of the Site by any person or entity using your password, whether or not such access or use has been authorized by you.

GENERAL INFORMATION

We use 100% secure and encrypted payment systems with more than 128-bits that assure you that your information is well cared for. We do not store your bank card details.

We take cybersecurity very seriously. We want to ensure that your information is secure. We use reasonable technical and information security measures that comply with federal law to protect your personal information from unauthorized access and use.

We may periodically perform anti-fraud checks to verify your order before a transaction is completed. For your additional protection, our customer service team may contact you for additional information before your order is completed.

WHO CAN I CONTACT IF I NEED HELP?

For any questions regarding Taineo Payments, please visit www.taineo.com or contact [email protected].